Privacy Policy

This Privacy Policy describes how 102544 PEI Inc., operating as ErgonomicsHelp ("ErgonomicsHelp," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit our website at ergonomicshelp.com, sign up for an account on our members' portal at app.ergonomicshelp.com, purchase a course or membership, use our equipment database, participate in our community, book a coaching call, listen to our podcast, subscribe to our newsletters, or otherwise interact with our products and services (collectively, the "Services").

ErgonomicsHelp is based in Prince Edward Island, Canada. We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. We also take steps to honour the rights of individuals located in jurisdictions with additional privacy protections, including the European Union (GDPR) and California (CCPA/CPRA), where those laws apply to our processing.

1. Information We Collect

We collect personal information in the following ways:

Information you provide to us

• Account information — when you create an account on our portal, we collect your name, email address, password (stored hashed), and any optional profile details you add (such as profession, credentials, or photo).
• Purchase information — when you buy a course (such as the Ergonomics Blueprint), join a membership (such as Accelerate or Mastermind), or book a coaching call, we collect billing details. Payments are processed by Stripe; we do not store full card numbers on our systems.
• Communication content — emails, contact-form submissions, survey responses, lesson feedback, course reviews, equipment reviews, and messages you post in our community spaces (e.g., Discord, comments, member forums).
• Newsletter subscriptions — your email address and any preferences when you sign up for "This Week in Ergonomics" or other broadcasts.
• Content you upload — files, images, assessments, or documents you upload through portal tools, including the Privacy Toolkit (File Vault, Text Redactor, Photo Privacy, Metadata Inspector). Where these tools are designed to operate locally in your browser, files are not transmitted to our servers; we describe per-tool behaviour in the tool itself.

Information collected automatically

• Portal usage data — within the members' portal, we record progress through lessons (which lessons you've watched or marked complete), course reviews and feedback you submit, and basic activity needed to deliver the learning experience and personalize what you see next. We do not run third-party analytics or advertising trackers.
• Server logs — like any web service, our servers temporarily record connection details (IP address, browser user-agent, URL requested, timestamp) for security, abuse prevention, and diagnostics. These are retained for a short period and not used to build advertising profiles.
• Cookies and similar technologies — see Section 7.

Information from third parties

• Payment processors — Stripe provides us with transaction confirmations, subscription status, and the last four digits of your card.
• Calendar bookings — when you book a call, our scheduling provider shares your selected time, contact details, and any intake answers.

2. How We Use Your Information

We use personal information to:

• Create and manage your account and verify your access tier (e.g., Blueprint, Accelerate, Mastermind).
• Deliver courses, downloads, podcasts, member tools, and other Services you've purchased or signed up for.
• Process payments, send receipts, manage subscriptions, and handle renewals, refunds, or chargebacks.
• Track your progress through lessons and personalize the learning experience.
• Send transactional emails (purchase receipts, account notices, password resets, course updates).
• Send marketing emails, newsletters, and broadcasts where you have consented (you can unsubscribe at any time).
• Respond to support requests and inquiries.
• Operate and improve our community spaces, including moderation and abuse prevention.
• Monitor and improve the Services through analytics and aggregated reporting.
• Detect, prevent, and respond to fraud, abuse, security incidents, or violations of our Terms of Service.
• Comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing

Where applicable law (such as PIPEDA or GDPR) requires a legal basis, we rely on:

• Performance of a contract — to deliver the Services you've signed up for.
• Consent — for marketing emails, optional cookies, and certain optional features. You can withdraw consent at any time.
• Legitimate interests — to operate, secure, and improve the Services, in ways you'd reasonably expect.
• Legal obligations — to comply with tax, accounting, and other laws.

4. How We Share Your Information

We do not sell your personal information. We share it only as described below:

Service providers (data processors)

We use trusted vendors to operate the Services. Examples include:

• Stripe — payment processing and subscription management.
• Cloudflare — hosting, CDN, R2 object storage (course videos, audio, downloads), and DDoS protection.
• Fly.io — application hosting for the portal and supporting services.
• Listmonk — newsletter and broadcast email delivery, self-hosted on our infrastructure.
• Transactional email provider — receipts and account notices.
• Discord — member community (governed by Discord's own terms and privacy policy).
• Buzzsprout — public podcast hosting and analytics for the public podcast feed.
• Calendar / scheduling tools — for booking coaching or consultation calls.

We do not load fonts, scripts, or stylesheets from third-party content delivery networks on the public site. All fonts and assets are self-hosted on our own infrastructure.

These providers process information on our behalf and are bound to use it only for the purposes we direct.

Legal and safety disclosures

We may disclose information when required by law, subpoena, or court order; to protect the rights, property, or safety of ErgonomicsHelp, our members, or others; to enforce our Terms of Service; or to investigate fraud or misuse.

Business transfers

If ErgonomicsHelp is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you and any applicable regulator if your information becomes subject to a different privacy policy as a result.

5. International Transfers

ErgonomicsHelp is based in Canada, and our service providers may store and process data in Canada, the United States, the European Union, and other countries. When personal information is transferred outside of your home jurisdiction, we rely on contractual protections with our providers and on legally recognized safeguards (such as Standard Contractual Clauses) where required.

6. How Long We Keep Information

We retain personal information for as long as your account is active, as needed to provide the Services, and for a reasonable period afterward to meet legal, accounting, and dispute-resolution obligations. Specific retention periods vary:

• Account profile and progress data: retained while your account exists; deleted on request, subject to legal holds.
• Purchase and tax records: retained for the period required by Canadian tax and corporate law (currently 6 years).
• Email subscription records: retained until you unsubscribe, plus a suppression record so we don't accidentally re-email you.
• Server and security logs: retained for a short period (typically 30–90 days) for diagnostic and security purposes.

7. Cookies and Tracking

We take a minimal approach to cookies and browser storage. We use only what's strictly necessary to deliver the Services you've asked for:

• Authentication cookies on the members' portal that keep you logged in.
• Local storage in your browser for preferences you set yourself (e.g., light/dark mode).
• Marketing-attribution cookies set only when you arrive through a tracked campaign link (used to credit the right campaign for a signup); these contain no personal identifiers.

We do not run third-party analytics, advertising pixels, session replay, or cross-site tracking on our website or portal. Because our storage is limited to what's strictly necessary to provide the Services, we don't display a cookie consent banner — under PIPEDA and the EU ePrivacy Directive, consent is required for non-essential trackers, and we don't use any.

You can clear cookies and local storage at any time through your browser settings. Clearing authentication cookies will sign you out of the portal.

8. Children's Privacy

Our Services are intended for adult professionals. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information, subject to legal retention requirements.
• Withdraw consent for marketing communications (use the unsubscribe link in any email, or contact us).
• Object to or restrict certain processing.
• Request a portable copy of your data.
• Lodge a complaint with a privacy regulator, including the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, email us at the address in Section 13. We will respond within the timeframes required by applicable law.

10. Security

We use reasonable technical and organizational measures to protect your personal information, including encryption in transit (HTTPS), password hashing, access controls, and continuous backups of our member database. No system is perfectly secure; we cannot guarantee absolute security, but we will notify affected individuals and applicable regulators of any breach as required by law.

11. Course Content, Reviews, and User Submissions

When you submit a course review, equipment review, product submission, lesson feedback, or comment, that content (along with your display name) may be visible to other members or, where you choose, to the public. Don't include information you don't want shared. You can request removal of your submissions at any time.

12. Third-Party Links and Embedded Content

Our Services link to and occasionally embed content from third parties (e.g., YouTube videos, Buzzsprout podcast players, Stripe checkout pages, Discord, third-party books and equipment we recommend). Those services have their own privacy policies, and we are not responsible for their practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Services or by email. Continued use of the Services after an update constitutes acceptance of the revised policy.

14. Contact Us

Questions, requests, or complaints about this Privacy Policy or our handling of your personal information should be directed to:

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.